How does the 30-day free trial work?
If you cancel your plan within 30 days of signing up you won’t be charged anything. If you do choose to cancel your account in the future you will not be charged again,
but you are responsible for charges already incurred up until your cancellation. Refunds can not be issued after your initial 30 day trial.
Are there any long term contracts or termination fees?
Sensor Cloud is a month-to-month service. There are no long term contracts or
commitments on your part for any of our plans. Simply cancel your account at any
time to stop billing. You will be charged for the current month, but you won't be
charged again. Unfortunately, we are unable to pro-rate charges.
Can I add different device types to my account?
can add any of our monitoring products (USB, WiFi, ZPoint) to one account for $5.95 a month each. It's one flat rate per device no matter how many sensors you have connected to the built in ports on the WiFi or ZPoint Devices. Cellular Devices can be added to your account, but are billed at a different rate. Check out our cellular plans on the
Cellular Edition Product Page for pricing
What are the terms and conditions of service?
and conditions can be found here
Can I pay for a year in advance?
Yes, when you sign up, you can select monthly billing or annual billing.
What is a device? What is a sensor?
A device is one of our
main products such as the USB, WiFi, ZPoint or Cellular Editions. A sensor is
something connected to that device taking the environmental reading such as
temperature, humidity flood or wind speed. On the USB device, there is one built
in temperature sensor. On the WiFi and Cellular devices, there are several ports
to which you can connect one or more sensors of varying types.
What if I need to add more sensors?
Simply purchase the
sensor cables from our website and plug them into your existing devices. There
is no additional monthly fee for connecting extra sensors to the built in ports
on the WiFi, ZPoint or Cellular Devices. Only if you add another device to your
account is there an additional fee of $5.95 per device.
Your data is safe and secure
Sensor Cloud is hosted at a 24/7
SAS70 level two certified tier one data center. Systems are backed up nightly
and protected by enterprise class security measures. In addition, we regularly
apply software updates and patches as needed. The entire facility is secured by
biometric locks and surveillance cameras.
Is this required for my Temperature@lert device to operate?
- it is not required for USB or WiFi Edition Temperature@lert products. Sensor
Cloud is an optional add on
for USB and WiFi. The Cellular Edition does require Sensor Cloud and it is already included in the Cellular Edition monitoring plans