Cellular Edition Knowledge Base

  • The map does not display

    In Internet Explorer, you need to change your settings:

    1. Go to Tools -> Internet Options -> Security
    2. Select the "Security" tab -> Click the "Custom Level" button
    3. In the "Miscellaneous" section change “Display mixed content” to Enable.

    Please see this link for more information:

    http://blogs.msdn.com/b/askie/archive/2009/05/14/mixed-content-and-internet-explorer-8-0.aspx

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  • The failure light is blinking

    Each unit is pre-tested before shipment to you. In the unlikely event that the failur elight is blinking, it means the celluar unit was not able to report the current conditions to the secure server on the Internet.

    Single or Double Blink?

    On the TM-CELL200, TM-CELL300, and TM-CELL400 the failure light will blink a single blink (e.g., blink......blink......blink.....) to indicate that it could not find any sensors attached to the unit. Please be sure you have at least one working sensor attached. If you have a sensor attached, but continue to receive a double blink, please contact support.

    On the TM-CELL200, TM-CELL300, TM-CELL400 the failure light will blink a double blink (e.g., blink blink......blink blink......blink blink.....) to indicate that there was a failure communicating over the cellular network. Please try the following steps to correct the issue:

    • Reset the unit - you can press and immediately release the on/off button to reset the unit.
    • Check the wireless signal strength - put the unit into signal strength indicator mode by pressing and holding the on/off button for a few seconds.You will see all the lights come on immediately and then the status light will start flashing. That's how you know you can release the on/off button and the unit is in signal strength indicator mode. The more lights you have, the stronger your signal strength. If you have only one red light or a blinking red light, you may need to move the unit to an area with better reception. If that is not possible, you can extend the sensor cable lengths or add an antenna cable extension). To return to normal operating mode, press and immediately release the on/off button or simply wait 3 minutes and the unit will return to normal operating mode on its own.
    • Ensure the unit is connected to external power - if the unit hasn't been used in a while or the AC adapter has failed, the battery may be too low to transmit. If it hasn't been used in a while, plug it into the wall for 20-30 minutes and then press/release the on/off button to see if it is able to transmit successfully. If there are no lights illuminated on your AC adapter, disconnect the USB cable from the wall adapter and connect it to your computer for 20-30 minutes to charge up the unit. Then, press/release the on/off button to see if it is able to transmit successfully.

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  • Why is the battery light flashing?

    The green battery light on the TM-CELL200, TM-CELL300, and TM-CELL400 models flashes only to indicate that the unit is receiving external power. 

     

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  • Is the sensor water proof?

    The standard temperature only and combination temperature/humidity sensors are water resistant and not rated for submersion. We also offer stainless steel (316 FDA approved stainless steel) tipped water proof and chemical resistant temperature sensor probes rated for outdoor use.

     

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  • Can I extend the length of the sensor cable?

    For longer sensor cables, you have two options:

    1. Contact us - custom and standard lengths are available for all sensors.

    2. Cut and Splice - For the do it yourself-er, you can cut the sensor wire and splice on an extension. Make sure you maintain a straight through cable matching up the cut wire colors at each end. For temperature only sensors, you will need 4 conductor cable. For humidity sensors, you will need 6 conductor cable. Please note that splicing your own cables voids the warranty.

    The maximum tested cable length is 300 feet. The maximum theoretical cable length is 600 feet.

     

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