Support
Maintenance, Support & Updates for Temperature@lert temperature monitoring products are important components of our solution. If a problem arises, help is within easy and immediate access. This enables your organization to keep the servers, network and entire operation available and running for everyone.
For 1 year following the purchase of any Temperature@lert product, we will make available to you via our website, without charge, copies of any appropriate software updates or enhancements as they are released. In addition, Temperature@lert will provide technical support, notice of new products and services, periodic newsletters or update communications with special offers, which may provide benefit to the customer. Temperature@lert customers will enjoy full hardware replacement during the 1 year warranty period in case a product should fail to function properly during normal use (i.e. without tamper or damage).
After the first year, maintenance, support and software updates are optionally extendable thereafter on an annual basis, paid for in advance. Failure to renew this service in advance will lead to a loss of the above benefits. Reinstatement after the expiration date will incur an additional service fee. For additional information, please contact Temperature@lert support.