USB Edition Knowledge Base

  • Sending mail with Exchange

    In certain cases, the USB software will not send email when using Exchange versions 2003-2012 as the SMTP server.

    This is generally fixed by removing any settings from the Username and Password fields, then clicking Save and Apply, and then testing the email once more.

    You will still need appropriate data in the SMTP server, email from and email to fields.

    Please note that this generally applies to internal Exchange servers using port 25 for their SMTP connector.


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  • PowerShell scripting with 4.0.8

    The Temperature@lert USB Software version 4.0.1 and up supports powershell script integration. To enable this, under the advanced settings, click on "Scripting" and select which script you want to run. The script will be executed on temperature read. 

    We provide an example of a very simple example script that updates an XML feed that can be further integrated into other setups. 

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  • My USB Version 4.0.8 isn't displaying any temperature

    This is a current problem that occurs on new installs with

    • Windows Vista
    • Windows 7
    • Server 2008
    This can also be a potential problem on any OS version if you are upgrading to the latest version of the software. 


    To fix this, you will need to remove the current drivers and let the operating system automatically reinstall them. 

    1. Download the Driver Removal Utility and extract it
    2. Run CDMuninstallerGUI.exe
    3. Click "Add"
    4. Click "Remove Drivers"
    5. After the program finishes running, unplug the USB Device
    6. Plug the device back in
    7. You should see a tool tip pop up with your OS notifying you that drivers are being installed
    8. Run the Temperature@lert software. You begin to have readings. 


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  • Email time stamp is incorrect

    In version 4.0.6 and earlier, emails may be sent with incorrect time stamps depending on your computer's settings. To correct this, uninstall the software, reboot, download and install version 4.0.8 from the USB software downloads.

     

     

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  • "Access is denied" when you attempt to start the Base Filtering Engine service"

    The installer helper utilized in Temperature@lert 4.0.1 and 4.0.5 causes the Base Filtering Engine Service to fail to start after installation.

    To correct this issue, uninstall the software and use this new installation file here:

    Temperature@lert USB 4.0.6



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  • How to download and re-install the latest software and drivers

    1) Uninstall the software and delete the program files\temperature@lert folder.

    2) Uninstall the drivers (Download the driver cleaning utility from our downloads section)

    3) Unzip the files
    4) Run CDMUninstaller.gui by right clicking and choosing "run as administrator" (or just run if that option is not displayed) - no need to change any settings.

    5) Click "Add" and then "Remove Drivers"

    4) Download the latest updates here

    5) Start Software and click "rescan" on the settings tab.

    6) Click save and apply.

    With the most recent updates of Windows 7 and Windows Server 2008 and related platforms, you may need to run the driver uninstaller again, and unplug and plug the device back in, and let the OS automatically detect drivers. 

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  • Tips for Installing on Vista, Server 2008 and Windows 7 (32 and 64-bit)

    First, download and install the latest drivers.

    Next, download and install the latest Temperature@lert software.

    Connect the USB device and start the Temperature@lert configuration console by right clicking on it and choosing "Run as Administrator". If you do not see the "Run as Administrator" option, click on properties and then click on the compatibility tab. You will see the option near the bottom of the page.You'll be able to detect your device and save and apply your changes normally from here.

    For 64-bit systems, you may need to change the log path from c:\program files\temperature@lert to c:\program files (x86)\temperature@lert

     

     

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  • Will it run on Windows Server 2008 64-bit?

    Yes. Temperature@lert USB Edition will run on all current versions of Windows including 64-bit systems. This includes:

    • Windows XP
    • Windows Vista (all editions)
    • Windows 7 (all editions)
    • Windows Server 2003 (all editions, 32 and 64-bit)
    • Windows Server 2008 (all editions, 32 and 64-bit)

    Temperature@lert USB Edition will not run on Windows 95, 98, or ME.

     

     

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  • Will it work on a virtual platform?

    We have tested Temperature@lert in many virtual scenarios and have found it to work in:

    • VMWARE
    • Virtual PC
    • Virtual Server

     

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  • Does a user have to stay logged in?

    No. Temperature@lert USB Edition runs as a Windows service. Your user account does not need to stay logged into the computer for Temperature@lert USB Edition to run. It will continue to monitor the temperature and send email alerts even if no user is logged in.

    However, it is important to note that you must ensure the computer stays powered on and connected to Internet access.

     

     

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