Do you like challenges? Can you do more with less? Do you regularly make-up words to describe your latest accomplishments (connectitude, auto-magical, possimpable)? Are you an all-star player looking to join an unstructured, fast-paced environment at a young, Boston based startup? Then, contact us today. All of our employees receive a take-what-you-need vaca policy, stock options, flexible work schedule, free sodas/snacks and more.
kill•er in•stinct [kil-er in-stingkt]
Something or someone having a formidable impact and a natural aptitude or intuitive power.
genius, knack, faculty, talent.
Do you have a killer instinct for solving technical problems? We're hiring.
We seek a supremely talented technically minded person to join one of the best start-up teams in Boston as our first line of defense for customer's technical issues. We strive to make each customer inquiry an unforgettable experience and solve their problems fast. We give a ton of initiative to everyone on the team. Everyone can get real work done, every day, with measurable results. You are driven by your killer instinct to find the solutions to problems. You are eager to learn: not just about the latest technology but also what makes the business tick. You are a brilliant person and you will be able to dig into new problems and new technology.
We're attacking a big problem -- transforming the way sensors operate in the world. Soon, sensors will be everywhere and we're going to be the platform supporting them. A smooth customer experience is central to that vision. We need your help. If this sounds like the kind of challenge you would be up for every day, we would love to hear from you.
Please NOTE: This position is in our office in Boston, MA. Sorry, no telecommuting.
We use web-based services such as kayako help desk for ticketing and sitefinity for our CMS/blog. We do not hire based on a specific technologies skill set, or a buzz-word resume.
Day to day duties:
Every day will be different and exciting;
You will own and lead many projects;
You will be the front line of help for customers needing extra assistance deploying our products.
You will work to create and manage an online support community to help reduce the number of customer inquiries.
You will identify ways to streamline the support process and identify new web-based technologies (like zendesk) we should deploy.
You will collaborate with Marketing, Customer Operations and Sales to deploy the most effective solution.
You will work on ideas from different team members as well as your own.
Self-learner, hacker, technology advocate who can work on anything;
Experience working with interesting and successful projects;
Excellent written and spoken English communication;
Permanent legal right to work in the US.
This is a full time position with growth potential;
You will not be isolated, we are an open and transparent startup;
Your brain will be used;
Your ideas will be implemented;
Our compensation model takes into consideration that you have to pay the bills, study for school, save some money and have some fun.
We are a flat organization and politics are at a minimum;