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  • HACCP Inspections: Active Managerial Control

    The FDA’s stance on Active Managerial Control

    More now than ever, the active communities of review and ranking sites have provided a clearer window into restaurants and food establishments, and needless to say, this transparency and honest feedback is invaluable to owners and consumers alike. With that said, restaurant owners and operators are also tightening their in-house food safety practices to prevent spoilage and bacterial infestation. In the larger picture, these practices reflect well on the operational capability of the establishment, and also serve to prevent the stigmata of food inspection violations. 

    The FDA has long published documentation on prevention and adherence to the HACCP (Hazard Analysis and Critical Control Points) preventative approach for food service. Still, many restaurant owners and operators are unaware or unfamiliar with these practices and suggestions, and to this day, health inspectors are suspending licenses and punishing these businesses for failing to comply. While reviews and consumer feedback are invaluable to the welfare of a restaurant or food establishments, these inspections are not to be overlooked or ignored. The following explication of active managerial control serves to inform you about the basics of HACCP, and what you should expect from a visit with the health inspector.

    Temperature@lert HACCP Food Safety Monitoring

    One of the primary objectives of a health inspector is to observe the level of active managerial control, or as the FDA defines “the purposeful incorporation of specific actions or procedures by industry management into the operation of their business to attain control over foodborne illness risk factors.” In short, such actions and procedures are a preventative and proactive approach to food safety, as opposed to reactive post-disaster tactics. Following this approach is critical for any food establishment or restaurant to ensure best practices in the kitchen. The above statement specifically cites foodborne illness risk factors, of which are outlined below.

    • - Food from Unsafe Sources (farms, meatpacking plants, etc)
    • - Inadequate Cooking (to subpar temperatures)
    • - Improper Holding Temperatures
    • - Contaminated Equipment (bacteria, mold, dust, etc.)
    • - Poor Personal Hygiene (for line cooks, chefs, and prep personnel)

    The health inspector will be focusing on these five points of failure as they represent the most sensitive areas for food safety and food consumer protection. There are a number of tactics that can be used to avoid these risk factors, and while some dwell in the neighborhood of common sense, others are not so obvious. The following food safety management tips are taken directly from the Regulator’s Manual for Applying HACCP Principles to Risk-based Retail and Food Service Inspections. Consider this a quick ‘cheatsheet’ for your next inspection, and be sure to employ as many of these smaller strategies to conquer the larger goal of safe food practices. These represent FDA-approved guidelines for HACCP compliance.

    • - Standard Operating Procedures for critical operational steps in a food preparation process. This includes cooling, heating, reheating, and holding.
    • - Recipe Cards or ‘cheatsheets’ that contain specifics steps for individual item preparation. This should include important boundaries such as final cooking temperature, verification, and directives for temporary storage.
    • - Monitoring procedures for preventing bacterial growth, spoilage, and proper cooking/holding temperatures.
    • - Record keeping. These include temperature records, employee records, and equipment maintenance and upkeep documentation.
    • - Health policy for restricting ill employees from the establishment.
    • - Specific goal-oriented plans, such as Risk Control Plans (RCPs) that are used to control specific and more incremental risk factors.

    In the next piece, we’ll dive further into these incremental risk factors and RCPs that can easily be employed in your restaurant or food establishment. Remember that while the world of online reviews can boost your consumer reputation, the food safety management suggestions from above are equally as important for the long-term livelihood of your business.

    Temperature@lert HACCP Food Safety Monitoring

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  • Investors and Temperature@lert: Staying Independant

    Investors and Temperature@lert: Staying Independant

    The Trouble with Investors:

    It's tough being a small business, but even more so with the presence of investors. When there's mounting pressure to multiply profits or quickly evolve, entrepreneurs will face a tough path of balancing their dreams and aspirations with the interests of those investors. The divided interests pose a difficult question for any business owner or CEO, which is "how can I maintain the company's culture and overall success, while also satisfying the needs of my suited finance partners?". It boils down to a tug-of-war, in which competing interests and ideas can stunt the company's progress and growth. Investors have their individual agendas that can be closely aligned with that of the owner, but this isn't always the case. Hours can be spent in the preparation for a visit from investors, and sometimes conversations can carry into left field. Even with six-figure investments and their highly intelligent representatives, talk can be cheap (and a waste of time!).

    Shift the angle to Temperature@lert, and we have no official relationship with any investors, public or private. Based on the difficulties stated above, our independence stands to benefit our culture, our productivity, and most importantly, the research and development that directly affects our ability to innovate and evolve. But along those lines, most of our hesitation (and more often, rejection) to taking outside investors is because our customers are the lifeblood of the company, and we don't want to divide our time between satisfying both investors and customers. We exist for our customers, and solely for their benefit.


    We have roundtables (at least) twice a month, and instead of feverishly preparing revenue charts, projection analysis, or any potpourri of reports that somehow represent our "progress", we use these roundtables to focus on our development, our next great product, and most of all, the needs and concerns of our customers. And the truth is, when we focus on our product development at these meetings, we stay away from devilish tricks to calculate the maximum "return on customer" or any attempts to align our margins with any type of projection or demand. For us, the idea of profits or revenue generation comes second to our customers, and that means within support, continuous innovation, and a focus on "people" rather than "numbers".


    And further on the concept of people, our maintained independance has allowed us to keep a rock-solid core of employees. There have been no layoffs, no downsizing, and no "Bob Slidell" to keep tabs on the "observed productivity" of our team. Our methodical and systematic growth can be partially attributed to the contributions and ideas of our existing team, but also from the newer members that are still 'green'. When a customer calls with a concern or complaint, our desire to respond as rational human beings, and not as profiteers, is a huge part of our "customer first" philosophy. New hires must understand this concept, and they undergo extensive training to ensure their commitment to this idea.


    We apply the same philosophy to our products. When we create a new product, every circuit board, every software tweak, and every feature is geared towards improving the benefits and options for our existing (and future) customer base. Since we don't have outside investors, we don't face pushback for implementing features that may drive up our costs or that may minimize our revenues. Sometimes we face tough developmental-based decisions that may inhibit our profits, but we've shown a commitment to keeping the customer in the driver's seat for each innovation. It's not necessarily about providing customer service; it's about creating a reliable and beneficial service for our customers. 

    At the end of the rainbow, all of this is made possible by our independence, and while we field several investment inquiries each month from a host of private and public companies, we'll continue to align our interests with those of our customers, and not with any outside investors. 

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  • Temperature@lert's Expertise: Best Practices in Support

    What is Support?

    The short answer is pretty straightforward. Particularly for technical products and services, customer support and service is a critical component of a relationship. Forget about the sale, forget about the logistics and shipping, and forget about the “client win”. A client won is easily a client lost with poor or misguided support procedures. And those procedures, complex or simplistic, form the fundamental foundation for a user experience. The sensor industry is no stranger to this concept,since temperature sensors and other monitoring devices are often used as a safeguard for quality assurance, product safety, and various regulation standards.

    There is a high degree of visibility and sensitivity for support in the onset of a sale; a sales receipt and a support ticket shouldn’t come as a bundle, and users are highly sensitive to such initial support troubles. Think about it: they’ve just made a ‘new’ purchase, and troubleshooting the purchase (immediately afterwards) sounds like an instant headache. If the product is new, why doesn’t it work out of the box? Of course, this is all dependent on the product being used, the level of technical expertise required for support, and the sensitivity of the product to business operations and/or personal needs.Support may be critical, support may be simple, support may be hardly relevant; it depends on the product. But any support system or team must ultimately rely on...

    The Golden Standard of Informed Support:

    It’s not enough to have a pack of geniuses in the support system, or a highly personable smoothie with a knack for calming customers. Especially with a technical product (and a technically savvy customer to boot), customers and support have a relationship that mirrors that of a teacher and student. If the teacher is unable to provide informed and researched information that benefits the students (via knowledge, insight, or test preparation), the students are disinterested and frustrated that the supposed “educational leader” is stumbling on the provision of valuable information. Likewise, if support staff members are unable to provide succinct and “tried and true” solutions for customers (along with bold and new improvisations), discontent and frustration can enter the equation. Overall,  customers view support personnel as educational leaders in the same way, and are understandably receptive to guidance in foreign territory. Still, if the guidance is poor, the relationship will sour as a result.

    Take cloud computing as an example; the popular mission-critical computing venture that can significantly improve performance and reduce overall business costs on data, storage, and servers. If you switched your entire organization to a new cloud provider today, and by tomorrow your engineers and system administrators were ranting about the problems and lack of service and support, you’d be quite the regretful business owner (and rightfully so).  The cloud computing rabbit hole is deep and terrifying when support and customer service fail.

    Going further past the initial sale, support has a valuable and important role in the lifecycle of the customer. Sales teams are the “boots on the ground”, but support staff members are the “angels in the sky”. They represent an eternal shield of protection for the customer, the product, and the overall experience with your business (though depending on your support policies, this may not be eternal).

    As a final note, consider the ROI of all of your (satisfied) customers, and recognize that without product satisfaction (specific to support quality), they are ONLY your customers if support maintains progressive trust. Our support staff (for Temperature@lert) is devoted to the golden standard of informed support, and many of our competitors lack the instant phone services and in-house insight that we bring to our customers.  The sensor industry relies on this adage more so than a shoe retailer, but any fabulous product must be complemented by receptive and informed support staff members. You want users to be reassured of not just the product, but the quality of service for the product as well. Without high quality service, a high quality product is virtually useless.

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  • Essential Tech Check List: Building & Retrofitting Your Server Room

    Whether you're building a server room, adding on, or moving equipment there are many considerations to mull over. From the basics to alarm systems, it is important to ensure your server room is efficient and to protect your mission critical equipment. Previously in our blog, we have addressed the issues surrounding the microclimate present in your server room; however, it is critical to have an understanding of how a server room should be laid-out and managed. Use our check list as a guide for promoting security, efficiency, and productivity:

    Our Essential Tech Check List

    (1) Your Basics of Space

    • -Examine the layout of the space and how many units of space you have to work with.

    • -The walls (including ceiling) and doors should isolate the sounds that your equipment is creating.

    • -Check to see which way the door opens. There should also be no windows or other entry points other than the doors in the room.

    • -Consider the floor and whether your equipment will need raised flooring. Aim for anti-static floor finishing to prevent an unwanted static charge.

    • -Make sure there is enough clearance for racks and that they are stable enough to hold your equipment.

    • -Check for aisle clearance too, make sure your have enough room for exhaust to escape and not over-heat nearby equipment.

    • -Think about whether you need ladder racks, cabinets, shelves, patch panels, or rack mounts.

    • -Take into weight and size of each piece of equipment into consideration when designing the layout.

    (2) Keeping Your Cool

    • -Check and see what type if centralized cooling is available, whether an under the floor air distribution or an air duct system.

    • -If there is no centralized system available, get an air conditioner or cooling unit that is able to keep your equipment working productively while minimizing energy consumption and costs.

    • -If at all possible, fresh air vents are great and save on energy costs and consumption!

    • -Remove any and all radiators or other heating equipment currently present in the room. You don't need to add heat at all!

    • -Monitor your cooling system(s) to make sure it is working properly, especially when no one is there.

    • -Make sure your cooling units are not too close in proximity to your electrical equipment, think condensation and flooding. Do not place air conditioning units over your servers.

    • -Monitor the humidity to prevent static charge and electrical shorts.

    • -See if a chilled water system is in the budget or find something within the budget constraints to ensure that the hot air has somewhere to go.


    (3) Using Your Power

    • -Check to make sure that you have enough outlets to support power to all your equipment and not to overload them.

    • -Get backup power, preferably UPS to prevent data loss from power blinking or outages.

    • -Don't surpass the maximum electrical intensity per unit of space.

    • -Consider shut down capabilities of equipment (SNMP traps for example).

    • -Make sure your equipment is grounded.

    • -Monitor for power outages if you are not using back-up power systems.

    • -Monitor your back up power systems to make sure your mission critical equipment is not failing due to power loss.


    (4) Keeping Secure & Safe

    • -Have at least one phone present in the room in case of emergencies.

    • -Either check for a preexisting fire alarm system and install one if there isn't.

    • -Get a fire suppression system if there is not one there. Take into consideration of whether you will have a wet or dry suppression system and the effects that will have on your equipment. (Halon is a great choice!)

    • -Have reliable contacts to help resolve issues immediately, or form a system of escalation.

    • -Monitor for flooding, especially if this has happened historically in the past.

    • -Secure entrances/exits, this is expensive equipment with critical data, you don't want just anyone in there messing around!


    (5) Other Considerations

    • -Get the best cabling/wiring available within budget constraints. 

    • -Keep extra cabling/wiring around, because you never know when you may need it.

    • -Consider color coding wires/cables, a little more work now but definitely a time-saver in the future!

    • -Think about lighting: location & heat produced.

    • -If there is someone sharing the space, get them some earplugs! It's going to be loud in there with the equipment being used.

    • -Consider networking/phone lines being run in there and how much space you have left after that.

    • -Plan for future expansion or retrofitting (again).

    • -Leave the service loops in the ceilings.

    • -Label outlets.

    • -Get rid of dust, your equipment hates it!

    • -Check if you have a rodent/pest problem.

    • -Cover emergency shutoff switches so that it can't be accidentally triggered.

    • -Try to centralize the room in the building so that you can eliminate having to use more cabling/wiring than you need to.

    • -Meet OSHA and ASHRAE guidelines as well local codes.

    Is your server room or do you know of someone's server room that is not being monitored for temperature? Are you concerned with energy consumption, ability to monitor off-hours, and/or preventing mission critical equipment from failure? If you or know someone who is experiencing such issues, we want to hear form YOU!

    We will be giving away ONE FREE USB DEVICE per month to the server room with the most need! Valued at $129.99,Temperature@lert USB Edition is a low-cost, high-performance device that monitors the ambient temperature in your server room and alerts you via email when the temperature rises or falls outside your acceptable range.

    Please send a brief description, pictures, and/or videos to diane@temperaturealert.com for consideration! Our team will select one winner each month based on description and need, because we firmly believe that companies in every industry 

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  • Temperature@lert Surpasses Over $1 Billion in Assets Protected

    Temperature@lert, a leading provider of low-cost, high-performance temperature monitoring products, is now protecting over $1 Billion of customer assets.  Temperature@lert's mission is to provide companies and individuals with remote monitoring and alerting of temperature and other environmental conditions to alleviate customer worries about system malfunctions or product damage due to changes in temperature or other environmental conditions. 

    Temperature@lert was founded and funded in 2005 by CEO Harry Schechter in Washington, D.C. with the USB Edition as their first temperature-monitoring device developed. Currently Temperature@lert’s central office is located in Boston, MA and their current product and service offerings include: USB Edition, WiFi Edition, Cellular Edition, Solar Cellular Edition, and Sensor Cloud. Several of their products and services have won awards ranging from the MITX Innovation Awards to the American Business Awards’ Gold Stevie.

    Temperature@lert’s award-winning devices have aided users in major industries spanning from Information Technology (IT) to Biopharmaceuticals and Medical to Commercial Refrigeration.  Clients include Abbott Laboratories, Microsoft, Apple, Heil Environmental, Merck Corporation, University of Connecticut, Vanderbilt University, and University of Pennsylvania to name a few.

    “By giving 110% personally and having established a talented team willing to do the same, Temperature@lert has successfully grown in both research & development and users over the past eight years,” says CEO & President, Harry Schechter. “We now protect over $1 Billion of customer assets with over 40,000 devices in 50 countries with the world’s easiest to use solution. Temperature@lert’s mission to monitor environmental conditions and prevent problems related to such conditions is truly being realized and fulfilled. We strive to keep innovating and alleviating environmental conditions related disasters globally.”

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  • What Can You Monitor with Temperature@lert?

    When deciding on a Temperature@lert solution, generally you would have something in mind for the application prior to purchase.  Of course we have our standard industries that require the use of our products; however, there are many imaginative ways consumers have thought up that have opened a new world of monitoring possibilities.  

    Here are some of the innovative uses that have been implemented:

    • R/V pet monitoring 
    • HVAC systems
    • Warehouses
    • Wine storage
    • Ovens 
    • BBQ Smokers
    • Cryogenic Freezers
    • Food Trucks
    • Reefer Trucks
    • Kennels
    • Police K9 vehicles
    • Water Tanks 
    • Ponds
    • Farms/Barns
    • Chicken Coops
    • Portable bio-pharmaceutical cooling units
    • Steam Pipes
    • Incubators
    • Boiler rooms
    • Crops
    • Greenhouses
    • Explosives
    • Vacation homes
    • Candy factories
    • Vacant commercial property
    • Boiler rooms
    • Crawl spaces
    • Outdoor Cooling Units
    • Saunas
    • Hot tubs

    Of course these applications would not be possible without our smart sensors:

    • Temperature
    • Humidity
    • Flood
    • Expanded Range Temperature
    • Tank Level
    • Pressure
    • Leaf Wetness
    • Soil Moisture
    • Wind Direction
    • WInd Speed
    • Rainfall
    • CO2
    • O2
    • Dry Contact
    • Stainless Steel Temperature
    • Wine Bottle Temperature

    With the implementation of our smart sensors, the possibilities are endless in discovering solutions for your monitoring needs.  If you need a solution for your monitoring we're here to help, just send us a quick quote request: Quote Inquiry. Or if you have an interesting way you use your device, we'd love to hear about it, email info@temperaturealert.com.

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  • Tip: Considerations for Effectively Monitoring Refrigerators, Freezers, and Coolers

    Whether you're monitoring ice cream or vaccines, storage temperature plays a significant role. After all nothing could be worse than walking into a large puddle of melted/spoiled product or even worse damaged research materials. Although it is easy to hope that refrigerators, freezers, and coolers actually stay at a  consistent cold temperature, many do not plan for equipment malfunctions nor power outages.

    No one or company is exempt from such a harsh reality, for example Harvard's McLean Freezer's recent incident. Their freezer, containing brains for research on Autism and other neurological conditions, had malfunctioned causing 150 brains to decay and decompose. A loss of this magnitude is not only financially damaging but has potentially set back research on neurological conditions for a decade. This type of research material damage, illustrates that you truly cannot put a price on proper storage.

    The CDC (Center for Disease Control) estimates that 17%-37% of vaccinations are improperly stored. Not only members in the medical and pharmaceutical industry are effected but members of the food and beverage industry suffer from malfunctioning cooling equipment. As our Facebook Fan, Chris Stepanian noted, "I can't see why every restaurant and food distributor doesn't have [a Temperature@lert device]".

    For refrigeration needs, we suggest either our WIFI or CELL device. The CELL has a backup battery that can transmit even during a power loss. Our WIFI is also an excellent option if you currently have an implemented
    UPS backup power as well. Either device combined with our temperature sensor can help you monitor more efficiently and alert you to any problems. Specialized sensors and accessories are available as well, such as: stainless steel tipped temperature probes for submerging in liquid, expanded range probes for cryogenic temperatures, and buffer vials so you do not set off false alerts for when the cooler door is opened.

    By preparing for potential disaster, you can feel secure knowing that Temperature@lert is there for you when you need it and there when you can't be there. Does that sound like an exaggeration or an overstated guarantee? We can assure you that it is not. Temperature@lert is working whether you are working or not. Our devices work whether you are awake or asleep because we strive to be the most innovative monitoring system for our users.

    Unfortunately, our team has heard story after story about loss through improper storage and Harvard's incident is not just another rare mishap. It is always better to avert disaster in the first place than to prepare better for the next one. If you would like to learn more about proper storage, please check out our complimentary e-book.

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  • Temperature@lert's Best Technical Support Ever

    How do you provide the best technical support ever?* Read on and find out how we provide the best technical support ever for our USB and wireless temperature monitoring products without outsourcing a single inquiry.


    You’ve heard the old saying “sales is everybody’s job”? At Temperature@lert, technical support is everybody’s job. Considering we’re staffed primarily by engineers who design and build our products, when you contact Temperature@lert technical support for help with your USB or wireless temperature monitor, you’re connected to a talented Temperature@lert team member who can resolve your issue immediately.


    Why do we do this? First, if there is a bug or other software issue when the engineers see enough inquiries related to it they’re more apt to go fix it rather than deal with the same inquiry again and again. Second, we’ve done 80% of the support work before you’ve even received your Temperature@lert product by making our USB and WiFi temperature monitors very easy to use. That single fact cuts our technical support inquires to a trickle. Now that we’re down to a trickle, it doesn’t make sense for us to hire, train and dedicate a full time staff for technical support. Nor does justify turning on an overseas call center (that actually ends up causing more problems than it solves).


    When you need technical support from Temperature@lert, just go to http://www.temperaturealert.com/support to read about common issues or contact us. We’re get right back to you. If you like, we can even perform a remote control screen share and troubleshoot your product in real time over the internet. That’s how you deliver the best technical support ever.

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  • Almost at the Finish Line

    As Christmas comes and goes, so does most of the nasty weather that hit the northeast.  While the holiday season is still in full swing over here at Temperature@lert, I thought I would do a post about resolutions and the new year.  New Year's Eve is approaching quickly and now is the time to get in those last minute resolutions.  Here is a list of 4 Temperature@lert resolutions for good ole 2010.

    1) Spread the Temperature Cheer!
    We here believe that temperature monitoring should be fun!  We understand that monitoring temperature can be troublesome, even worrisome.  All the advice we can offer (minus the help of our great, immediate technical support) is that you should let the device do it's job so you can sleep better at night. 

    2) 2010 Is The Year Of Our Customer!
    2009 was a great year for us at T@ thanks to all of our wonderful and great customers.  To show you our appreciation, we promise to continue serving you and protecting your equipment like we always have.  And as always, please feel free to drop us a line if you would like to see any other additional features in our upcoming software launches!  We already have a rather large customer feature request list, but it is always good to see more information pour through our channels.

    3) New releases, upgrades, and oh my!
    2010 is definitely going to be special for us and for our customers.  We have a very detailed plan on releasing new products, upgrading old products, and bringing the best (and affordable) solutions to our customers.  Please check in often to make sure you have the latest and greatest T@ has to offer.

    While these 3 resolutions seem light and jolly, we plan on implementing them with all our might and effort.

    What are your resolutions for the upcoming year?

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  • Customer Interview #2: Eye Mall Media

    Eye Mall Media in Austin, TX specializes in Advertising displays in Shopping Malls.  They have backlit poster and LCD displays in over 250 malls. 

    Eye Mall Media is using our USB Device to track and measure the temperature of their server system.  They had some problems with efficiency and system shut down prior to monitoring the temperature of their infrastructure.

    We had the distinct pleasure of talking with Scott Hoopman, Business Systems Analyst for Eye Mall Media.  He was extremely helpful and understanding about our questions.  Our focus for this interview was mainly about Eye Mall Media, what they do, and how our device has helped them achieve their goals.  Below is the video:

    I will post the discussion transcript in the comments section later today.


    T@: What is your name, and company you work for?

    Scott: My name is Scott Hoopman.  I am the business system analyst for Eye Mall Media.

    T@: What does Eye Mall Media Specialize in?

    Scott: We specialize in advertising for malls. We erect the actual advertising structures, maintain them, and sell the advertising space.  We have thousands of panels in over 250 malls over the country.  That involves backlit posters and LCD displays.

    T@: What prompted you to purchase our device and which device did you purchase?

    Scott: The prompt was that we have a server room in Austin, which is our center for operations. We have offices in New York, LA, and other regional offices. Our server room had problems with our AC unit. We had a new system that worked well most of the time but some times the device would not operate.  A few times the unit shut down and we had no idea until the system shut down and email went down or an application was not available.  Often we would check out the server room in this scenario and hot air would come out of the server room.  We were looking for a way to be proactive and get on the front end before our servers shutdown.

    T@: Has our device given you an alert and what was your response?

    Scott: Your device has definitely helped us. We have had situations were we have had alerts and discovered that our AC is not operating efficiently.  I made a phone call before it got critical and the AC maintenance people came prior to an impending issue.

    T@: What was your worry level pre and post purchase of our device?

    Scott: In the beginning, our worry was around 7 or 8. We saw it as a variable we could not control.  We did not have the knowledge of watching the AC day in and day out.  With your device, we feel pretty comfortable and pretty confidant.  We now receive alerts on Saturdays sometimes and can fix the problem with a quick phone call.  Now that we have your device, our worry has dropped to around a 2 or 3.

    T@: How did you hear about T@ and why did you purchase from us?

    Scott: We found you via Google.  We were looking for a device that would have alerting capability.  Having email alerts sent out to multiple email addresses plus the price point really got us. Your customer support was immediate and helped me resolve my issues.  I am pleased with the device and would recommend the device to any company that has similar concerns with server room temperature problems.

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