• SXSW is This Coming Week, Are you Going?

    February has come and gone.  Left in February's wake is March, a time for fun, spring, and SXSW! I will be attending various SXSW interactive panels. For those of you who do not know what SXSW is, it is a two week long festival held in Austin, TX every year. The first week of the festival is for interactive companies and films. The second week is dedicated to music. Many high profile actors, artists, and interactive companies show up every year.

    This year, Temperature@lert will be in attendance. While we are not sponsoring a booth, we are actively participating in roundtables, panels, disussions, and all that Austin has to offer for a week.

    If you are going to be in Austin and would like to meet up, tweet me (@temp_alert) or email me (patrick@temperaturealert.com). I am always more than interested in talking about Temperature@lert's past, present (and possibly future) so let us know if you are going to be around Austin between March 11th - March 16th.

    If any of our current customers will be in the area during those times and would absolutely love to do a video interview with us about your company, let us know ASAP.

    Here is to the start of a new spring!

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  • Monitor Critical Temperature Readings - Processor Magazine

    We were again mentioned in Processor magazine, this time about the release of our new Cellular edition temperature monitoring device!

    While the mention in Processor is brief, it definitely conveys the simplicity of our cellular device. "To begin using the Temperature@lert Cellular Edition device, simply plug it into the wall. From there, it will start relaying information via cellular data networks, and you can relax and stop worrying about the air temperature in your storage environments." I could not have said that better myself.

    Our device does more than just monitor temperatures, but that is difficult to convey in a 1-column space in a magazine (thankfully I have much more room to describe it here). Our device also has a cellular signal indicator mode that shows the signal strength of an area. One of the larger problems we preemptively solved with our cellular device was that it needed a cellular signal from a cellular provider (out of our control). We are taking control of this by allowing you to find an area with an acceptable cellular signal strength. 

    We are here to help you as we can. Please keep sending us questions and emails to info@temperaturealert.com.

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  • Welcome the newest member to the Temperature@lert Team, Dave Ruede!

    Dave has over 30 years of experience in sales, marketing, business development and management at large and small, public and privately held high tech companies. Dave brings a wealth of experience and keen insight to Temperature@lert’s customers and their markets. Dave's background and experience offer unique insight to companies looking to enter new markets, increase market share in existing markets whether in IT, energy, environmental, biotech, industrial, commercial or consumer space.  Through his tenure at both large Fortune 100 and 500 domestic and global companies as well as small, privately held, VC backed start-ups, Dave understands the spectrum of challenges faced by both and brings the best practices of each to his customers and partners.

    Dave received both Bachelor and Master of Science in Chemistry from Central Connecticut State University and holds several certificates in professional development programs including sales, sales management, marketing, finance and business management.  He holds five U.S. Patents and has one pending  U.S. Patent Application as well as being the author of numerous technical articles and conference papers.

    In his spare time he enjoys cooking, gardening, reading, and watching movie. Welcome to the team Dave!

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  • Over The Weekend, Temperature@lert Launched Their New Website Design!

    Hello everybody! I hope you had a great weekend, I know Temperature@lert had a wonderful weekend!

    This past weekend, we released our new website. While the design and the information may look the same, there are some subtle changes that may take some getting used to. We have added navigational links at the top of the page so as to help you find any and all the information you may be trying to find. Our goal with this new website was to allow our customers to navigate through our products easily as well as look for any information they desire easily. While it will take some time to better understand if we met these goals, so far it looks promising. Below is a video that shows how to navigate through the new website as well as some of the new additions to the website.


    Transcript:

    Hello everybody. My name is Patrick Hereford and I am here to show you our new and improved Temperature@lert website. For the past 3 months, we have been working hard and diligently tocome up with a new website that will provide our customers with more information as well as easier navigation to find our products. Here is our new design. While it is very similar to our old design, we have fewsubtle changes that will make the browsing experience more enjoyable. First you see our USB and cellular tabs. They didn't change much like our Buy Now and Learn More buttons. The USB button on installation under a minute video is still the same. Everything on the front page is the same except the top 6 links. These top 6 links will help you navigate through all the new information on our website. Let's see what the Products Link does.

    The products link takes us a to a product summary page of each of our products (WiFi, USB, Cellular). On the top we have temperature@lert resource links that will compare features of our hardware, our request a quote feature for 10+ devices, and to request literature about our devices. Each of these links will take you to more information about our devices as well as will the left navigational bar. let's see what the USB device looks like. Here we have more information regarding our USB device. We have case studies which include customer testimonials about how they are using our device. We have introduction videos about our USB device as well as Product Manual, Product Brochure, Request a Quote for 10+ device purchases, and the product comparison. Le's go to the Product Comparison page to take a look.

    Here you see our USB, WiFi, and Cellular Devices with all the features on the left and checkmarks on the right. The table below that shows all of the features common to all our 3 devices.

    Going back to our USB Products page, underneath our Add to Cart button we have another set of mavigation buttons. These include Screenshots, Specifications, Customer Reviews, Accesories, and Support. This template is the same throughout all of our devices. Let's look at the case study link.

    We were able to break down the use of our product into several use categories based on customer interviews. We have broken it down into IT/Server rooms. Biological/Medical Lab and Pharmaceuticals, Food Service, Energy Management, Industrial, and Property Management. Each of these talks about a customer that uses our device for a specific problem they had. They range from monitoring temperatures of freezers and refridgerators to the amount of heat lost through windows. Now let's go to our support page.

    Clicking on this link will open up our old support page. While we are currently working on integrating the support system to our new website, we thought it was best to move one step at a time. It is next on our list of things to do.

    The news tab is our blog. We are performing blog posts on a more daily basis and posting our youtube videos on our blog. We are hoping that by doing this will allow people to find our resourceful videos easier.

    Next is our resources tab. We have our product literation which revolves around our product literature, our youtube videos and customer interview videos from Integra Clinical in San Antonio, TX and Eye Mall Media from Austin, TX.

    Our company link will describe us as a company. It will answer the common questions of Who, What, Where, When, and Why. Generally some customers will call us and ask us about questions about our company. We are hoping that this link will answer your questions. We have a press room page, a jobs page, a contact us page, a subscription page to our monthly newsletter, and most importantly a culture page. This page talks about each employees attitude and their approach to creating the software and devices. The last link on the company page is our resellers and affiliates page.

    Lastly is the shopping cart. There are many ways to get to the shopping cart page. You can click on any of the Add to Cart buttons to get to the shopping cart from the products page or the Product Summary Page or by clicking on the Shopping Cart link on the upper right corner.

    If you have any questions or comments, please contact us at info@temperaturealert.com. Thank you for your time.

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  • Introducing Our WiFi Edition Remote Temperature Monitoring Device (TM-WIFI20)

    Good Friday everyone!

    While this is not a "release" of a new device, we thought it might be helpful to create a video talking about the highlights of our Wifi Temperature Monitoring device.  A lot of customers have called us and asked us about the differences between Temperature@lert's cellular device, wifi device, and usb device.  While some of these differences are readily apparent, we realize that other features are not apparent.  To help you better understand our products, we made a video describing in detail each nuance of the device so as to give you as much detail about the device as we possibly could. 

    We hope you enjoy the video. If you have any questions or comments, please comment on the blog or contact us at info@temperaturealert.com


    Transcript:

    Hi, I am Harry Schechter with Temperature@lert and I am here to introduce you to our WiFi Edition Product. I will open up the box and walk you through the product.  Here is the Quick Start Guide.  Our WiFi Temperature Sensor will connect to any Wireless network or wired Ethernet Network and take temperature readings from the included temperature sensor. The device will log the readings, evaluate the temperature, and if it gets too hot or too cold it will send yo uan email.  It will also send you a status email at midnight every day giving you the high, low, and average temperatures.

    The Temperature@lert WiFi Unit has several advantages over our USB unit.  For starters, this device does not require a PC to be left on.  The only requirement for the Temperature@lert WiFi Edition are internet access through WiFi or Ethernet and power,  We recommend connecting the WiFi edition to battery backup in case of a power outage.  Another reason the Temperature@lert WiFi edition is so popular with our customers is because it runs Linux! That's right..LINUX! This tiny little device has its own operating system and makes it infinitely customizable.  You can SSH in and install and remove packages that you like, write your own programs (in C, Ruby, or Perl), it has its own web server, and essentially is fully customizable.

    Temperature@lert WiFi Edition has many advanced features to support your network operations. For instance, if you run SNMP, Temperature@lert WiFi will integrate with your existing SNMP infrastructure. In addition Temperature@lert WiFi Edition supports SSL and TLS for SMTP authentication.

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  • We Were Mentioned in Processor Magazine!

    Working hard on tasks in the T@ office requires focus and attention.  Sometimes it requires so much attention/focus that we naturally put up blinders to ignore all the outside noise that may interrupt us. 

    Now I know you are thinking, what does this at all have to do with Processor Magazine? Well, we were so busy focusing on the task at hand that one of our customers had to tell us that we were mentioned in their magazine! Hoorah! Thank you Dan for pointing this out to us!

    The mention in their magazine is pretty exciting.  I know it's just a product/benefit feature page that talks about our remote monitoring capabilites (and our ability to monitor temperatures outside of server racks) , but it is nice to see that T@'s hard work is coming to fruition. 

    It feels good to have such a great customer base that is always on the lookout for mentions of our company.  If you see any other mentions of us on the web, please email us or post a comment on our blog! We can't keep up with all these media sources ourselves!

    YAY!

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  • Common Question of the Week #2 - Does USB Temperature@lert Edition run on Vista? Server 2008? Windows 7?

    Does Temperature@lert USB Edition Run on Vista? Server 2008? Windows 7?

    Yes, yes, and yes! Temperature@lert runs on all current flavors of Windows from XP onward.

    The best way to install Temperature@lert is to grab the latest drivers and software from the downloads section of our support site.


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  • Temperature@lert's Best Technical Support Ever

    How do you provide the best technical support ever?* Read on and find out how we provide the best technical support ever for our USB and wireless temperature monitoring products without outsourcing a single inquiry.

     

    You’ve heard the old saying “sales is everybody’s job”? At Temperature@lert, technical support is everybody’s job. Considering we’re staffed primarily by engineers who design and build our products, when you contact Temperature@lert technical support for help with your USB or wireless temperature monitor, you’re connected to a talented Temperature@lert team member who can resolve your issue immediately.

     

    Why do we do this? First, if there is a bug or other software issue when the engineers see enough inquiries related to it they’re more apt to go fix it rather than deal with the same inquiry again and again. Second, we’ve done 80% of the support work before you’ve even received your Temperature@lert product by making our USB and WiFi temperature monitors very easy to use. That single fact cuts our technical support inquires to a trickle. Now that we’re down to a trickle, it doesn’t make sense for us to hire, train and dedicate a full time staff for technical support. Nor does justify turning on an overseas call center (that actually ends up causing more problems than it solves).

     

    When you need technical support from Temperature@lert, just go to http://www.temperaturealert.com/support to read about common issues or contact us. We’re get right back to you. If you like, we can even perform a remote control screen share and troubleshoot your product in real time over the internet. That’s how you deliver the best technical support ever.

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  • Welcome the newest member to the Temperature@lert Team, Patrick Hereford

    Please welcome the newest member of the Temperature@lert team, Patrick Hereford.

     

    Born and raised in Laredo, TX, Patrick ventured out of Texas to Boston, MA to attend MIT (Class of 2005) and later received his MBA from Boston College in 2008.  Patrick loves marketing and enjoys getting to know customers.  He has performed several market research initiatives to gain insight into Temperature@lert’s customers’ needs across varying industries. In addition to Patrick’s gift of being able to discover unmet customer needs, patrick also has a passion for search engine optimization and social media. If you haven’t received a call, Tweet, or TXT from Patrick yet, he’s looking to hear from you. 

     

    In addition to Patrick’s online pursuits, he is an avid brew master and baker. His favorite temperature is a balmy 72 degrees with a hint of airy wind. We’re glad Patrick’s decided to call Temperature@lert home. Welcome aboard. Now, let’s talk about “Beer and Cookie” Fridays at the office!

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  • Our Newest Cellular Device, TM-CELL200, Has Some Customer Inspired Features

    Good morning everybody!  I hope now that we are two days removed from the Super Bowl that everyone has lost their sluggishness and are back on the road to productivity :-)!

    We here at Temperature@lert just recently released our TM-CELL200 device without going too much into detail about how it is different than TM-CELL100 or why you would even want to purchase a TM-CELL200.  Well this post will hopefully answer your questions and provide insight as to why we have added these new features.

    Lockable Temperature Sensor Probes

    There has been many a email, phone call, or conversation that always ends with "my probe somehow fell out of the jack". We have recognized this problem and have found a solution that will hopefully prevent various actions (such as tripping, dragging, or throwing) from disconnecting the sensor from the device.

    Signal Strength Indicator

    No matter what network you are on, our device will tell you exactly what the signal strength is for any location. Simply press the power button for 3 seconds and let the lights on the device tell you what exactly is going on at a specific location.  The more lights shown, the greater the cellular signal in that location. 

    Many more features!

    Instead of me typing and typing, I will just let you watch the video that shows the newest features of the device.  Hope you enjoy it!!

    Transcript:

    Hi, I am Harry Schechter with Temperature@lert and I am here to demonstrate some of the new features of our new cellular edition device. Temperature@lert cellular device sends temperature from this probe to our temperature monitoring system on the internet. If the temperature goes too high or too low, you will receive and email, a phone call, or a text message.
    Temperature@lert cellular edition has several different modes. To begin, all you have to do to turn the device on is plug it in. The device has a special mode that will show you exactly where to place the device based on signal strength. To activate this mode, hold the power button for 3 seconds and release it. You will see the status lights blink. This mode can be used to show you where best to place your device. As you can see, it takes a few moments to show you the signal strength. Since we have 3 lights shown, we have a signal strength of 75%.
    The cellular device requires very low signal to operate. Combine that with our high gain antenna and the device will work where most cell phones wont. That is because cell phones have very small antennas. To exit the mode, you can press the power button or let the device turn itself off in 10 mintes.
    Let's take a closer look at the device itself. The small form factor allows it to fit anywhere. The antenna can be swiveled which allows you to put it on tables, walls, etc. Look at the 2 locking jacks. These locking jacks accept our digital temperature sensors. At the moment we have 2 locking jacks, but only allow for temperature to be monitored. The power allows you to plug the device in to wall power. When it is not plugged in to wall power, the rechargable batter can last as long as 2 weeks.
    Thanks for watching!

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